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Grrr Adobe

Journal Entry: Sun Jan 18, 2009, 1:08 AM


Arghhhh!!!

Ok, now I’m getting really annoyed.

For some unknown reason CS3 stopped working, it was giving me an error message of something along the lines of "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"

So after trying to open up the Adobe Device Central application it tells me to reinstall.

Ok, so I uninstall the suite and reinstall. Doesn’t work.

Remember windows recently updated, so try a windows restore, now I get an error message: “"the licensing subsystem has failed catastrophically. You must reinstall or call customer support."

This is apparently due to the restore.

Adobe does have this error on their website and they give you steps… Which pretty much boils down to yet another uninstall/install. Only they say you have to deactivate the suite first, which is done by opening an app and going through some steps from there.

Only I want to know, how exactly am I supposed to do this if the DAMNED thing won’t open up due to the ‘catastrophic’ failure???!!!

So yes, been at this all day yesterday with pretty much no luck at all, short of doing a full windows reinstall I’m a bit stuck – not to mention it taking me weeks to get all the stuff off here as back up.

Baaaaaaaaaah.

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  • Mood: Frustrated

Devious Comments

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:iconsomuchluv:
try undoing the windows restore.
as weird as that sounds, it sometimes works.

ahhh, windows..
how i hate you. -___-

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:iconnarabia:
It must be frustrating :(
I hate things like that.

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:iconwolfenlied:
That truly sucks. :(

Only thing I can think of (short of doing a full windows reinstall) is uninstalling CS3 and seeing if you can track down its registry entries and delete them (after backing up the registry of course) along with the cs3 folder in the "program files" directory. Then reinstalling. Though its not a recommended route...

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:iconpopsi:
Ahh dear, I'm sorry, I wish I cud offer you some help :hug:

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:iconwaitingfortheworms:
:( I'm sorry to hear you are having this kind of problems. :petting: Unfortunately I don't use CS3 so I can't help you. :sadangel:

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:iconbrightshade782:
Lol I love that it actually said "catastrophic" faliure. I can help you with this it's quite simple.
There is a virus that has been a global problem for the past 2 weeks, and Adobe AND Microsoft were hit (even though they won't admit it, Xbox Live stopped working). If you can't get a virus program to update and work, then maybe get a Mac
:iconbiltongboy:
Firstly turn off your updates for windows its a pain in the rear!! then I am just as lost!! good luck:)

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:iconwysseri:


Yep, it's set to ask for permission but for some reason this was one of those updates where it just does it without asking :roll:

Waiting back from Adobe to reply to my question. Ha, we'll see if it ever happens.

I just love how their customer service line is only open Mon-Fri 9-5. Great. Yeah, I don't work, I stay at home all day.

Thanks for nothing.

The only options I have is to phone from work or take the day off just to sort it out.


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:iconwysseri:


It's so annoying, I never have problems with anyone on my computer, and then this just seems impossible to sort out without wiping the hard drive and starting again.

Some reason vaio don't supply the windows disk, I think you're meant to get it off the Hard drive, but they haven't split it so it'll wipe the C including the recovery. I guess I really ought to read the vaio manual... :laughing:


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